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A boiler warranty is an important part of buying a new boiler. It gives you peace of mind. If something goes wrong after you install it, the manufacturer will take care of you.

Warranty periods range from 1 to 10 years. Seeing a boiler with a standard warranty at the higher end of that scale shows how much the manufacturer believes in its boiler.

However, the length of the Baxi boiler warranty is just the beginning. The terms and conditions may mean you don’t get what you thought you would. We know you don’t want to spend time printing Baxi warranty terms, which is why we’ve put together this guide.

What are Baxi Boilers? 

Baxi is renowned for its range of high-quality boilers that cater to both residential and commercial needs. These boilers are designed with cutting-edge technology to deliver efficient heating solutions.

Importance of Warranties in Boiler Systems

A Baxi boiler warranty is more than just a piece of paper; it’s a manufacturer’s commitment to stand behind its product. Baxi boilers warranty is an assurance against unexpected repairs and replacements. It makes them a crucial aspect of ownership.

Standard Baxi Warranty

Baxi boilers come with a 2-year warranty. Some models, like the Baxi 800, Baxi Platinum, and Baxi Platinum+ range, accommodate a 10-year warranty.

Warranties for Baxi boiler

Boiler Model

Standard Warranty

Baxi 224 Combi Gas Boiler

3 years
Baxi 228 Combi Gas Boiler

3 years

Baxi 424 Combi Gas Boiler

5 years
Baxi 428 Combi Gas Boiler

5 years

Baxi 825 Combi Gas Boiler

10 years
Baxi 830 Combi Gas Boiler

10 years

Baxi 836 Combi Gas Boiler

10 years
Baxi Duo-Tec 40 kW Combi Gas Boiler

7 years

Baxi Platinum 24 kW Combi Gas Boiler

10 years
Baxi Platinum 28 kW Combi Gas Boiler

10 years

Baxi Platinum 33 kW Combi Gas Boiler

10 years

How to Extend the Warranty

Once the warranty is over, you can have peace of mind with the Baxi protection systems for a monthly fee. It includes annual service and comprehensive boiler or central heating protection.

Registering Your Baxi Boiler Warranty

Steps to Register Online 

It’s easy to register your Baxi boiler guarantee online. You need to fill out a form with information about your buy and the boiler.

Importance of Registration 

When you register, your warranty starts, and you can get help and service for as long as the guarantee lasts. You can also verify Baxi’s warranty check.

Activating the Baxi Boiler Warranty

How to Activate the Warranty 

Activate your warranty online. You can do this through Baxi’s website or by mail. Just follow the directions in the guarantee paperwork and you are good to go.

Timelines for Activation

 Activating your warranty within a specified timeframe after installation is crucial. It is a necessary step to validate coverage.

Baxi Warranty Repair Process

Steps Involved in the Repair Process 

If your Baxi boiler requires repair under warranty, you should contact an authorised service provider. A trained professional may visit to diagnose and resolve the issue.

What to Expect During a Warranty Repair 

Repairs covered under warranty are generally free of charge for parts and labour. This ensures minimal cost to the customer.

Making a Baxi Warranty Claim

Procedures for Making a Claim 

To make a warranty claim, you must provide proof of purchase and details of the issue. Completing a claim form is usually required.

Documentation Required 

Keeping your receipt and warranty certificate handy when contacting support saves time. It streamlines the process and gets you a faster response.

What does my Baxi warranty Cover?

Your Baxi boiler warranty covers faulty parts and labour costs to repair your boiler and its integrated controls. It offers coverage to combination, system, and regular boilers. It covers everything that comes your Baxi boiler. If any part of the boiler is faulty and you meet the terms of your Baxi warranty, Baxi will send a technician to replace the defective parts free of charge.

Your Baxi warranty will certainly cover you if the boiler breaks down. However, Baxi may ask you to make a deposit before you arrive to repair the boiler. If Baxi discovers a defect covered by your Baxi warranty, you will receive a full refund of your deposit.

What doesn’t my Baxi warranty Cover?

Your Baxi warranty does not cover the following:

  • Linked systems or parts, such as time switches, thermostats, controlled valves, external pumps, and external expansion tanks.
  • Boilers moved from the original installation.
  • Any boiler repair necessary for any reason other than boiler defect or failure
  • Any problems caused by inadequate supply of services such as gas, electricity, and water to the property
  • Damage caused by solid water deposits or contamination from corrosion generation.

What Can I do if my Baxi Boiler is Out of Warranty?

If your Baxi boiler is out of warranty and something goes wrong, it can be costly. We are talking about a few hundred to thousands of pounds.

A boiler cover is one way to protect your boiler in the event of damage. It gives homeowners the peace of mind. If a boiler breaks down, a Gas Safe registered technician will assess and repair the issue.

Smart Plan Boiler Cover allows you to cover your boiler for as little as £12.00 per month. Smart Plan includes all parts and labour, giving you peace of mind. If your boiler breaks, you can rest easy knowing that Smart Plan has you covered. It offers comprehensive service and support.

How do you Keep your Baxi Boiler’s Warranty Valid?

Keeping your Baxi boiler under warranty comes down to making sure you follow the terms of your contract.

As a standard, Baxi’s guarantee terms say that the warranty is only good if the owner has done the following:

  • Register it within 30 days of installation.
  • The plumber has finished the Benchmark paperwork
  • Gas Safe registered expert does an annual repair

If these criteria are not met, the warranty period will be reduced to 1 year by the company.


A Baxi boiler warranty is not just about protection; it’s about trust and reliability. You can keep your Baxi boiler going well for years by reading the terms and conditions. Registering your guarantee, and ensuring you stay eligible by getting regular service.


Check Eligibility

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